> For the complete documentation index, see [llms.txt](https://documentation.qure.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.qure.ai/users-manual/gateway-user-manual/faqs.md).

# FAQs

## How to ensure that the DCMIO is receiving the Dicom study?

To ensure that the DCMIO is receiving the Dicom study, check the following points.

1. Make sure that the **AE Title**, **IP**, and **Port** are added to the modality. For more information, see [<mark style="color:blue;">Setting up Medical System (modality) configuration</mark>](broken://pages/05TTMCVeK0o2meej2t8M#setting-up-medical-system-modality-configuration).
2. Make sure that the two systems (modality and DCMIO) are connected to the same network. For more information, see [<mark style="color:blue;">Unable to Connect DCMIO with Modality</mark>](broken://pages/5aFkcx7WDVz9FnEe5yoz#unable-to-connect-dcmio-with-modality).
3. Go to **My Computer** -> In the Taskbar type **%appdata%** -> Open **Qure.ai** folder -> Open the **dicom** folder. If the Dicom study is present in the file, it means that the two systems are connected to the same network.

   <div align="center"><figure><img src="https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5WBIXybfXd1Rflm9TaAD%2Fuploads%2FS6P6guZi2hB6x8XH2L2r%2Fimage.png?alt=media&#x26;token=b7f67d7c-5ba9-4574-958d-f7ffdf96730d" alt="" width="375"><figcaption></figcaption></figure></div>

## How to Force Stop DCMIO?

If the DCMIO is not responding, perform the following steps to Force Stop.

1. Right-click on the system taskbar and select **Task Manager**.
2. Locate and select the DCMIO app.
3. Select **End Task**.