Troubleshooting
Dealing with Connection Interruptions?
Qure.ai app requires several URLs to connect with to avoid connection interruptions. The following is the URL that must be whitelisted.
Unable to Connect the Qure.ai app with Modality
Perform the following check if you are not able to connect the app with modality.
Make sure that the AE Title, IP, and Port are added to the modality. For more information, see Connection to Modality.
Perform the following sanity test to check the connectivity.
Ping Network Test: On the system where the Qure.ai app is installed, open Windows Start -> type Command Prompt -> Right-click and Run as Administrator -> on the prompt Window type
ping IP Address of modality. For example,ping 123.45.67.89.It sends packets of data to a specific IP on a network and lets us know how long it took to transmit and get a response. If Ping Network Test fails, perform any of the following.
Check if the Microsoft Defender Firewall on the system is On. Switch it Off and repeat the test. For more information on how to switch Microsoft Defender Firewall On or Off, see Turn Microsoft Defender Firewall on or off.
OR
Check if an Antivirus/Network Firewall is switched On. Switch it Off and repeat the test. For more information on switching an antivirus Off, see Turn off Defender antivirus protection in Windows Security.
OR
Seek your IT team's assistance to bring both systems to the same network range.
TelNet Test: On the system where the Qure.ai app is installed, open Windows Start -> type Command Prompt -> Right-click and Run as Administrator -> on the prompt Window type
telnet <IP address of the modality><Port of the modality>. For example,telnet 123.45.67.89 1521.It helps to see if the modality IP address is connected properly to the app. If the prompt fails, it might be due to a port block. If TelNet Test fails, perform any of the following.
Check if the Microsoft Defender Firewall on the system is On. Switch it Off and repeat the test. For more information on how to switch Microsoft Defender Firewall On or Off, see Turn Microsoft Defender Firewall on or off.
OR
Check if an Antivirus/Network Firewall is switched On. Switch it Off and repeat the test. For more information on switching an antivirus Off, see Turn off Defender antivirus protection in Windows Security.
OR
If it fails again, seek your IT team's assistance to enable the Qure.ai app port on the network firewall, if any.
It is recommended to perform TelNet Test on both the systems, that is, the modality system and the system where the Qure.ai app is installed.
Netstat: On the system where the Qure.ai app is installed, open Windows Start -> type Command Prompt -> Right-click and Run as Administrator -> on the prompt Window type
netstat -na-> check if the Qure.ai app port is mentioned on the list.It helps to check the connections over the network. If the IP Address and Port of the Qure.ai app are not on the list, contact your IT team.
Note: Make sure to restart the system after performing each test.
If the issue is still persistent, for further assistance contact support@qure.ai or your client partner.
How to validate if the Qure.ai app is receiving a Dicom study or not?
Perform the following steps to validate the Qure.ai app, if it is not receiving the Dicom study from the modality.
Download and install all the DVTK tools from the link DVTK.
After a successful installation, navigate to the DVTK Storage SCU Emulator file location. For example, C:\Program Files (x86)\DVTk\Storage SCU Emulator. Select and double-click Storage SCU Emulator.
The Storage SCU Emulator opens.
On the Storage SCU Emulator, update the SCP Settings section as follows:
Remote AE Title: QUREAI
Remote TCP/IP Address: localhost
Remote Port: 5253
Click Ping SCP and DICOM Echo, to check if both networks are working correctly. If both options are successful, it means that the communication between DVTK and the Qure.ai app is working correctly.
If either Ping SCP or Dicom Echo or Both failed, it means that there must be some issue with the network connectivity. Check the IP address and repeat step 5.
Click the File option, select Export Dicom Data, and then click Select DICOM files option. Navigate to the Dicom files source directory and select the Dicom file and click Open.
After this, the Storage SCU Emulator starts to read the contents of the selected DICOM file and transfers it to the Qure.ai app.
In the Qure.ai app, go to the Worklist and check for the file that was transferred from DVTK.
If the DCMIO is not receiving the file or the DVTK is showing an error, there must be some issue with the Dicom file or the Qure.ai app. For further assistance contact support@qure.ai.
How to validate if the transmission of the Dicom study from the Medical System (Modality) is working fine?
Perform the following steps to validate the modality, if it is not receiving the Dicoms study from the modality.
Download and install all the DVTK tools from the link DVTK.
After a successful installation, navigate to the DVTK Storage SCP Emulator file location. For example, C:\Program Files (x86)\DVTk\Storage SCP Emulator. Select and double-click Storage SCP Emulator.
The Storage SCU Emulator opens.
On the Storage SCP Emulator, create a storage server by updating the Storage Config tab.
Note: Seek the assistance of your local IT/modality engineer to create a storage server and to check if there is any issue with the C-store.
After the emulation has stopped, check the results from the Validation Results pop-up that appears on the Storage SCP Emulator. If the image is successfully stored, then image transmission from modality is working fine.
If the image is not successfully stored, repeat steps 4 through 7 again. Make sure that the nodes are correct. For further assistance contact support@qure.ai.
How to check if the Qure.ai app is in active status?
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